Value Pricing for IT Outsourcing
IT Maintenance charges a competitive hourly rate for support services. Clients are not forced to spend money on retainers or minimum commitments that may result in paying for services that are never delivered.
Key features and benefits of IT Maintenance's value pricing include:
Competitive Hourly Rates
IT Maintenance charges competitive hourly rates for access to seasoned support professionals. IT Maintenance's certified staff are fast, efficient and experienced. By charging a reasonable hourly rate and solving problems quickly, IT Maintenance offers businesses the best return-on-investment available for IT support.
Simple Engagement Model with No Retainers or Surcharges
IT Maintenance's simple hourly engagement model requires no complex contracts, retainers or hidden charges. Many service organizations have minimum charges or other extra fees that drive up support costs. For remote support, you pay only for the actual time spent working on your problem. If it only takes ten minutes to solve your problem, then you only pay for ten minutes. For on-site service calls, you may have to pay for our staff travel, but never at an increased emergency rate. Because IT Maintenance draws on a broard pool of experts located throughout New Zealand , an available expert is usually close by to help.
Low Overhead Through Leveraged Technology
IT Maintenance delivers services in the most efficient way possible in order to deliver fast, low-cost solutions. By leveraging technology, IT Maintenance streamlines service delivery and minimizes administrative overhead. IT Maintenance's remote support and proactive monitoring drive support costs down dramatically by resolving problems quickly and avoiding catastrophic failures. IT Maintenance's sophisticated virtual office environment allows IT Maintenance's consultants to spend more time on fixing IT problems and less time on logistics. IT Maintenance's unique internal support database allows IT Maintenance's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.
IT Maintenance is a pioneer in providing secure remote support to business networks worldwide. When practiced correctly, remote support offers significant productivity enhancement and cost savings by solving problems in a fraction of the time that would be required for an on-site service call. IT Maintenance's remote support experts know how to resolve problems quickly, and IT Maintenance's low-granularity pricing model for remote support protects clients from having to pay for services that are never delivered.
IT Maintenance uses state-of-the-art software that proactively monitors key network servers to identify potential problems before they can disrupt your business. Automatic scans of event logs from critical servers are filtered and analyised for system events based on an extensive, continually updated support database. When IT Maintenance detects a problem generates alarms to notify designated service personnel. IT Maintenance can also produce trend reports so you can track the health of your network. All of this to keep business networks up and running with minimal intervention by service personnel.